*For items such as: Heat Presses , Printers , and Embroidery Machines .
Freight shipments are processed the same day full payment has been received, and are scheduled for Freight pick up from our location within 2-business days. Freight shipments to the Lower 48 states generally take 5-7 business days to arrive.
Sales Representatives and Customer Service will be responsible for providing tracking/pro-numbers information should it be requested, otherwise, email notifications will be sent out via our online store or an automatically generated email from GlobalTranz for your convenience. Please note we use a variety of carriers: ESTES, XPO, TForce Freight, Dayton Freight, etc.
** Please be advised : For all freight shipments it is the sole responsibility of the recipient to schedule the delivery appointment should they be contacted by the freight carrier to set up a delivery appointment. Please contact your salesperson should issues with your delivery arise.**
Liftgate services are not applied for shipments containing Printers or Heat Presses. If you would like a liftgate service to be applied, please contact your salesperson or the Customer Service Department. Additional charges will apply for this service.
Most freight carriers will attempt to contact the recipient to set up a delivery appointment prior to delivery. Please provide up-to-date contact information (email and phone number) when placing an order.
Stitch It International is not responsible for the delivery of damaged items. It is the sole responsibility of the recipient to report damages and refuse the shipment if necessary at the time of delivery. Please contact your sales representative should damage be discovered upon inspection of the shipment.