1 (888) 571-2171
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Locations
RR 5 Box 1992 Patton, MO 63662 USA
Stitch It International
Explains All
Frequently Asked Questions
Can I really make money with an embroidery business?
YES! The machines Stitch It International distributes are top-of-the-line quality, and anyone you show product samples to will be impressed with the detailed stitching. All you have to do is get your products in front of potential buyers and deliver on your promises, which an SWF machine will help you do.
How is machine delivery handled?
Freight shipments are processed the same day full payment has been received, and are scheduled for Freight pick up within 2-business days. Freight shipments to the Lower 48 states total processing could be take 5-7 business days to arrive.
Freight tracking information will not be readily available and is for internal use only. Sales Representatives and Customer Service will be responsible for providing this information should it be requested.
** Please be advised : R+L Carrier Web Pro Numbers beginning with, “WG,” are to be utilized when contacted by the freight carrier for verification of your shipment and for scheduling a delivery appointment. It is the sole responsibility of the recipient to schedule the delivery appointment should they be contacted by the freight carrier, otherwise, the recipient will receive an email notification when the shipment is out for delivery.**
Liftgate services are not applied for shipments containing Printers or Heat Presses. If you would like a liftgate service to be applied, please contact your salesperson or the Customer Service Department. Additional charges will apply for this service.
* Please be advised: that most freight carriers will attempt to contact the recipient to set up a delivery appointment prior to delivery. Please provide up-to-date contact information (email and phone number) when placing an order.
What kinds of embroidery machines are available?
There are different brands of embroidery machines, and we sell a variety of used embroidery machines as well as brand new, state-of-the-art SWF machines. SWF machines offer incredibly useful features, like WiFi connectivity and powerful productivity enhancements.
What is a single-head embroidery machine? What is a multi-head?
A single-head embroidery machine can stitch one garment at a time. The more heads a machine has, the more garments it can embroider at the same time. There are some machines with up to 12 heads for when your business explodes with orders!
What is SWF?
SWF is a reliable and affordable brand of commercial embroidery machines. We at Stitch It International believe these to be some of the smartest embroidery machines ever created.
Do you offer embroidery machine training classes? How much do they cost?
When we (Stitch It International) deliver your machine, we’ll set it up and turn it on. You’ll learn quite a bit during this process. At the same time, we also offer free on-site training at our headquarters in Missouri. Class sizes are kept small (10 people or less) so you can leave feeling extremely confident about running your own machine. Can’t make it to a class? We have several online videos you can watch anytime. Or, for a fee, you can have one of our experts give you a one-on-one tutorial at your place of business.
Are there embroidery machine technicians in my area?
We have technicians all over North America. If you need an expert to service your machine, rest assured we can make it happen.
What is Stitch It International?
Stitch It International is an apparel equipment distributor located in the St. Louis area. We differentiate ourselves by how we partner with our clients. To start, we have options to deliver our embroidery machines straight to your location of operation – with a tracking number or personally with a valued team member. Then we set up the machine and make sure it’s operational before we leave. We believe in distributing more than products, which is why we go the extra mile to deliver outstanding service.
What support do you offer if an embroidery machine breaks?
Embroidery machines you buy from us rarely break. Sometimes they might need a tune-up or there might be a more complex problem. Either way, each new SWF machine comes with a standard seven-year warranty. Plus, all of our customers enjoy free over-the-phone support for the life of their equipment, even beyond the warranty. We estimate that about 95% of issues are easily taken care of over the phone.
Where do I get supplies, accessories and replacement parts?
Whether you have a used or new embroidery machine, the Stitch It International online Embroidery Warehouse is your one-stop shop. With equipment that works with the most popular embroidery brands, you can purchase more supplies, equipment that improves productivity and parts for repair.
What types of add-on packages do you offer?
For businesses just starting out, we recommend getting the Start Up Kit. It comes with all the essentials – perfect for first timers. But if you decide to purchase an embroidery machine from another company, you’ll still have access to our accessory and embroidery supply warehouse (www.SiiStore.com). From thread to hoops, parts and other accessories, we sell virtually everything for nearly every brand of embroidery machine sold on the Stitch It International online store.
What are my options for financing?
We’ve partnered with Geneva Capital to offer easy-to-access financing. Typically, you’ll receive a decision within seconds of applying, and applying is easy. Unless you’re requesting more than $250,000 your finance document is one simple page. When you finance through Geneva Capital, you’ll also have the opportunity to bundle other costs, like shipping, into one monthly payment. Learn more about financing options:
Do you have an upgrade program?
YES! If you purchase a commercial single-head machine today, you can rest easy knowing it will retain 100% of its value for 2 years.* If your business expands and you need to increase productivity, you won’t have to worry about your single-head machine losing worth when you trade it in.
Learn More*SWF/MAS-12 machine excluded
How can I sell a used embroidery machine if I no longer need it?
Stitch It International buys many brands of commercial embroidery machines for cash. Skip the hassle of dealing with an unknown buyer.
What all can I make with an embroidery machine?
Embroidery machines imprint permanent designs within your chosen garment. From logos on polos to fashion designs on bags to 3D puff designs on hats, unleash your imagination with the high-quality stitching of a commercial embroidery machine.
Where do I get embroidery designs?
Some machines come with designs already loaded on them. You can also purchase designs from around the web or work with a digitizer to have graphics you created turned into an embroidery pattern.
